Defence Online

Type of document:
Country: Luxembourg
OJEU Ref: (2025/S 52-00165498/EN)
Nature of contract:

00165498-2025 – Competition
Luxembourg – 72000000 – CFT-1790 – Provision of IT Infrastructure and Operations Managed Services for the EIB Group
1. Buyer
1.1. Buyer
Official name: European Investment Bank
Legal type of the buyer: EU institution, body or agency
Activity of the contracting authority: General public services
2. Procedure
2. Procedure
2.1. Procedure
Title: CFT-1790 – Provision of IT Infrastructure and Operations Managed Services for the EIB Group
Description: The objective of this call for tenders (competitive procedure with negotiation) is to award a framework agreement to a single successful tenderer for the provision of IT Infrastructure and Operations Managed Services.

The scope of the framework agreement encompasses 11 domains covering on-premises and 2 cloud landing zones (AWS and Azure). Below is an estimation of the volumetrics for each of the domains, reflecting current EIBG infrastructure design and being subject to natural evolution as technologies progress:
– Domain 1 (network services): 550 switches, 90 routers, 1134 access points, 60 other network devices;
– Domain 2 (unified communication): 320 collaboration rooms;
– Domain 3 (database services): 600 databases;
– Domain 4 (Server operating systems services): 3000 servers;
– Domain 5 (Automation services): 4 Ansible platforms, 4 Terraform platforms, 170 AzureDevops Agents, 1 Automic platforms, 80 Automic agents, 4 UIPath robots, 6 Outsystem Platforms;
– Domain 6 (virtual services): 102 SDDC VxRail physical servers, 10 Tanzu physical servers, Cloud Landing Zones – Azure, Cloud Landing Zones – AWS;
– Domain 7 (backup services): 11 backup appliances, 12 disaster recovery appliances;
– Domain 8 (Datacentre Support and Infrastructure Asset Management Services): 72 racks, 122 hardware appliances;
– Domain 9 (Observability and Scheduling Services): 3500 monitored hosts, 200 monitored applications;
– Domain 10 (IT Operations Support Services): 30000 Configuration Items in CMDB; 24/7 support of operator;
– Domain 11 (Client Platform Services): 21 physical windows servers, 1100 virtualized servers.
For more details please refer to the procurement documents.
Procedure identifier: 8e97fce1-2fd2-4f71-93cb-c17868f8c060
Internal identifier: EIB/2025/CPN/0002
Type of procedure: Negotiated with prior publication of a call for competition / competitive with negotiation
The procedure is accelerated:
2.1.1. Purpose
Main nature of the contract: services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support.
2.1.3 Value
2.1.4. General information
Additional information: Disclaimer: The European Investment Bank is not subject to the Regulation 2018/1046. EIB procurements are governed by EIB’s Corporate & Technical Assistance Procurement Guide. For this reason, the following deviations to Section 5.1.12 of this contract notice shall apply:
(i) Unless otherwise provided in the `Terms of Reference` tenders must be submitted in either in English or in French, since both are working languages of EIB (point 4.1 of EIB’s General Administrative and Submission Clauses).
(ii) Tenders are opened in a non-public opening session by an opening board, whose members are appointed by EIB under guarantee of impartiality and confidentiality (point 5.1 of EIB’s General Administrative and Submission Clauses).Tenderers may request a copy of the opening record by email to corporate-procurement@eib.org.

Tenderers may in the first instance submit any concerns regarding the procurement to the Bank using the contact details under section 8.1 ORG-0001 of this contract notice. If tenderers or other interested parties, believe that the EIB committed an instance of maladministration, (e.g. it has failed to act in accordance with its established policies, standards and procedures or to respect the principles of good administration), they may lodge a complaint to the EIB Group Complaints Mechanism (see) within 1 year from the date when the alleged action, decision or omission by the Bank could be reasonably known by the complainant. If unhappy with the outcome, tenderers can seek a review of the EIB Group’s reply to the complaint by the European Ombudsman (see ). Within 2 months of notification of the outcome of the procedure (award decision), tenderers may launch an action for its annulment and/or damages. Any request tenderers may make and any reply from the Bank or any complaint of maladministration, will have neither the purpose nor the effect of suspending the time-limit for launching an action for annulment nor open a new period for launching an action for annulment. The body responsible for hearing annulment procedures is indicated under section 8.1 ORG-0002 of this contract notice.

Reasons for the framework agreement duration exceeding four years: the transition phase involves significant time and material efforts both on the EIB and Service Provider’s side (due to complex setups), as well as risks of disruption of critical business processes. The EIB considers that an 8-year duration of the framework agreement is necessary in order to amortise the transition costs over a longer period of time and to ensure stability of the operations by reducing the risks associated with the transition. Furthermore, long term contracts of this scope are standard in the industry.

This call for tenders is linked to the Prior Information Notice 781682-2023.In case of unavailability or disruptions in the functioning of the electronic means of communication provided in Section 5.1.11 in the last 5 calendar days before the time limit for receipt indicated in Section 5.1.12, the contracting authority reserves the right to extend this time limit and publish the extension at the Internet address provided in Section 5.1.11, without a preceding publication of a corrigendum to this notice. Economic operators interested in this procurement are invited to subscribe to the call for tenders at the address in Section 5.1.11 in order to get notified when new information or documents are published.

Legal basis: 32018R1046
2.1.6. Grounds for exclusion:
Bankruptcy: For the full list of exclusion grounds please consult the procurement documents.
5. Lot
5.1. Lot: LOT-0001
Title: CFT-1790 – Provision of IT Infrastructure and Operations Managed Services for the EIB Group
Description: The objective of this call for tenders (competitive procedure with negotiation) is to award a framework agreement to a single successful tenderer for the provision of IT Infrastructure and Operations Managed Services.

The scope of the framework agreement encompasses 11 domains covering on-premises and 2 cloud landing zones (AWS and Azure). Below is an estimation of the volumetrics for each of the domains, reflecting current EIBG infrastructure design and being subject to natural evolution as technologies progress:
– Domain 1 (network services): 550 switches, 90 routers, 1134 access points, 60 other network devices;
– Domain 2 (unified communication): 320 collaboration rooms;
– Domain 3 (database services): 600 databases;
– Domain 4 (Server operating systems services): 3000 servers;
– Domain 5 (Automation services): 4 Ansible platforms, 4 Terraform platforms, 170 AzureDevops Agents, 1 Automic platforms, 80 Automic agents, 4 UIPath robots, 6 Outsystem Platforms;
– Domain 6 (virtual services): 102 SDDC VxRail physical servers, 10 Tanzu physical servers, Cloud Landing Zones – Azure, Cloud Landing Zones – AWS;
– Domain 7 (backup services): 11 backup appliances, 12 disaster recovery appliances;
– Domain 8 (Datacentre Support and Infrastructure Asset Management Services): 72 racks, 122 hardware appliances;
– Domain 9 (Observability and Scheduling Services): 3500 monitored hosts, 200 monitored applications;
– Domain 10 (IT Operations Support Services): 30000 Configuration Items in CMDB; 24/7 support of operator;
– Domain 11 (Client Platform Services): 21 physical windows servers, 1100 virtualized servers.
For more details please refer to the procurement documents.
5.1.1. Purpose
Main nature of the contract: services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support.
Additional classification (cpv): 72220000 Systems and technical consultancy services. 72222300 Information technology services. 72228000 Hardware integration consultancy services. 72240000 Systems analysis and programming services. 72246000 Systems consultancy services. 72253200 Systems support services. 72700000 Computer network services. 72710000 Local area network services. 72100000 Hardware consultancy services.
5.1.3. Estimated duration
Duration: 96 MONTH
5.1.6. General information
Reserved participation: Participation is not reserved.
Procurement Project fully or partially financed with EU Funds.
The procurement is not covered by the Government Procurement Agreement (GPA).
false
5.1.9. Selection criteria
Criterion:
Type: Suitability to pursue the professional activity
Description: Please consult the procurement documents.
Criterion:
Type: Economic and financial standing
Description: Please consult the procurement documents.
Criterion:
Type: Technical and professional ability
Description: Please consult the procurement documents.
5.1.10. Award criteria
Criterion:
Type: quality
Name:
Weight (percentage, exact): 60
Criterion:
Type: price
Name:
Weight (percentage, exact): 40
5.1.11. Procurement documents
Address of the procurement documents:
5.1.12. Terms of procurement
Terms of the procedure:
Terms of submission:
Electronic submission: Required
Address for submission:
Languages in which tenders or requests to participate may be submitted: BUL
Electronic catalogue: Not allowed
Deadline for receipt of requests to participate: 25/04/2025 15:00:59
Terms of contract:
Electronic invoicing: Allowed
Electronic ordering will be used: false
Electronic payment will be used: true
5.1.15. Techniques
Framework agreement: Framework agreement, without reopening of competition
Information about the dynamic purchasing system: none
5.1.16. Further information, mediation and review
Review organisation: Court of Justice of the European Union
8. Organisations
8.1. ORG-0001
Official Name: European Investment Bank
Postal address: 98-100 boulevard Konrad Adenauer
Town: Luxembourg
Postcode: L-2950
Country: Luxembourg
Email: corporate-procurement@eib.org
Tel: +352 43 79 1
8.1. ORG-0002
Official Name: Court of Justice of the European Union
Postal address: Rue du Fort Niedergrünewald
Town: Luxembourg
Postcode: L-2925
Country: Luxembourg
Email: GC.Registry@curia.europa.eu
Tel: +352 4303-1
8.1. ORG-0003
Official Name: European Commission
Postal address: Mondrian (CDMA), Rue du Champ de Mars 21
Town: Brussels
Postcode: B-1050
Country: Belgium
Email: corporate-procurement@eib.org
Tel: +32 2 299 11 11
11. Notice information
11.1. Notice information
Notice identifier/version: 7a5d5f12-2d69-42a0-94a3-bce583bcf7c6 – 01
Notice type: Contract or concession notice – standard regime
Notice dispatch date: 12/03/2025 18:34:33
Languages in which this notice is officially available: ENG
11.2. Publication information
Notice publication number: 00165498-2025
OJ S issue number: 52/2025
Publication date: //